Frequently Asked Questions

Residential, Dementia & Nursing Care Nottinghamshire

We have compiled a list of questions we often get asked so you can quickly and conveniently find an answer. Click the question you’re looking for below to reveal the answer. If you can’t find the question you’re looking for then please feel free to get in touch and our friendly team will be happy to help.

Making Care Arrangements

How do I choose the right care home?

Deciding which care home you or your loved one will live in is a huge decision, and it’s important to choose a care home that suits your unique requirements. Find out more about choosing the best care home here.

How do I arrange residential care?

If you’re looking to arrange care for you or a loved one then please give our friendly team a call today and we’ll be more than happy to help you through the process. Contact us at Newgate Lodge Care Home: 01623 622322 or Lowmoor Nursing Home: 01623 752288.

What happens if the needs of my loved one change?

We take a holistic approach to the care of our residents, and each individual has a tailored care package that suits their unique needs. Across our homes we offer a range of care including residential, nursing and dementia care, meaning we can cater to residents’ changing needs.

Can we bring furniture to the care home?

We encourage families to make their loved ones’ bedroom feel at home by bringing photographs, ornaments and other sentimental items. Furniture can be brought from home providing it fits in the room safely.

Visiting The Care Homes

When can I visit my loved one in the care home?

We welcome visitors at anytime of the day, however we do have protected mealtimes which ensure our focus is on a relaxed and private dining experience for our residents.

Can visitors eat at meal times with residents?

We can facilitate a meal with your loved one for special occasions, please get in touch to arrange this with the home.

Can I visit your home to look around?

Yes, we welcome visits to ensure that our care homes are the right fit. We understand how important it is to take time in making your decision, so we welcome prospective residents to visit at various times to see our accommodation, social events and more.

Contact us at Newgate Lodge Care Home: 01623 622322 or Lowmoor Nursing Home: 01623 752288.

We can offer visits to view the home providing it is a maximum of two people attending and full PPE must be worn for the duration of the visit.

Types of Elderly Care

What is the difference between residential care and dementia care?

For residents who are no longer able to live independently, residential care gives them a safe living environment and helps them with general care such as washing and dressing. Dementia care is a specialised form of care designed to cater to the unique demands and challenges faced by individuals living with the condition.

What is residential care?

Residential care provides a safe living environment for individuals who are no longer able to live independently. As part of our care package, we can help residents with simple living tasks like cleaning, washing, dressing and general care.

What is nursing care?

Nursing care offers a higher level of supervision, and is suited for residents who have physical disabilities, have suffered a stroke or have ongoing medical conditions. Our qualified nurses are on duty 24/7 to ensure your loved one gets the care they need.

What is dementia care?

People with dementia can have a multitude of symptoms, many of which require enhanced care and supervision. Our dementia care staff are highly trained specialists with a wealth of experience.

Care Home Facilities

What is a sensory garden?

A sensory garden is a safe outdoor space that stimulates all five senses. The calming environment is ideal for dementia residents to carefully explore in a beautiful area.

Is the food cooked fresh with local produce?

Yes all food is cooked fresh daily in our five star kitchen with locally sourced ingredients.


  • "My partner came to Lowmoor from hospital suffering from dementia. She has been a resident since December. She is well looked after, clean and the staff interact well with her. When I visit I am made to feel welcome and am given regular updates as to her wellbeing. Couldn't ask for anything else from all the care home team."

    Rating: 5 stars | October 2019

    P F Partner of Resident
  • "The improvements that have been made to there service is excellent. People are well cared for, staff super friendly and manager works hard all the time, even covering weekends. She is amazing and dedicated to the residents and staff team...Well done to all of you. You make a real difference to people's lives."

    Rating: 5 stars | October 2019

    Daryll G Friend of Resident
  • "The manager and staff have gone way beyond the extra mile in duty of care for my brother and consideration of my circumstances that have required sensitivity and cooperation throughout and in the arrangements for his funeral today, for which I owe a great debt of gratitude to all staff past and present. Special thanks and commendation to the management on behalf of all family and friends."

    Rating: 5 stars | December 2019

    Barbara D Sister of Resident
  • "A clean and up to date environment, always very welcoming, someone always available if we need to talk. Both my mother-in-law and father-in-law live in Newgate Lodge. My mother-in-law is upstairs and my father-in-law is downstairs. Both have their needs met really well and the staff have genuine care and respect for them both."

    Rating: 5 stars | August 2019

    Pamela C Daughter-in-law of Resident
  • "My husband and I have visited a resident since she arrived and have been very impressed by the care and support, she and other residents' receive. Although she is deaf and cannot speak she is never ignored and is included in things that can be difficult in her case. Residents seem relaxed and well cared for. It's like a big happy caring family. We have visited other care homes and this is certainly the best."

    Rating: 5 star | August 2019

    Joan J Friend of Resident
  • "We required urgent care for my father in law. I went to look around. The home was clean and beautifully presented. The member of staff who took all the details was kind, professional and understanding. My father in law arrived the following day. A carer immediately advised that the dementia unit would not be appropriate so he lives downstairs and only sleeps upstairs in the dementia unit. The home manager is excellent and supportive of the difficulties between my husband and his brother. We can visit when we wish. There has been a marked improvement in improvement in both my father in law's physical and mental health."

    Rating: 4.9 Stars | July 2019

    C S Daughter-in-law of Resident
  • "Whilst visiting a family friend, the reception staff were very welcoming and the activities coordinator was very friendly. I noticed the staff were very attentive and caring and whilst I was sitting, I had a look through some photographs of the residents taking part in activities and I am amazed at how much is on offer. It is very comforting to know that such an effort is being made. Thank you."

    Rating: 5 stars | October 2019

    S W Friend of Resident
  • "My grandma has been at Newgate Lodge for a few years. It does not feel like a care home. It feels like Grandma's home. The staff love and care for the residents and do everything they can to make their stay as enjoyable and comfortable as possible. The residents are treated with dignity and care each and every day. The relatives are also made very welcome and we feel part of the family. I would have no hesitation in recommending Newgate Lodge Care Home."

    Rating: 5 Stars | July 2019

    Sarah E Granddaughter of Resident
  • "I have been visiting Lowmoor Nursing Home on a weekly basis for the last 2 years and find the home clean, homely and the staff very caring and friendly. The manager seems friendly and is always willing to talk through any problems concerning my brother-in-law. There is always some sort of activity going on, birthday party, afternoon tea, pancake day, Halloween etc. Anything to celebrate and they will do it. The residents love to join in the celebrations and those who are able, have a little dance. They even bring a singer in to entertain them. In my opinion, Lowmoor is a nice friendly home and I feel the residents are well cared for."

    Rating: 4.5 stars | October 2019

    Joan W Sister of Resident
  • "My brother is very happy to live here. He is well cared for and gets on well with everyone including the staff. I find all the staff very caring and always willing to help. All the staff are always pleasant when I visit. Myself being a carer for 28 years I would highly recommend this care home to anyone needing care."

    Rating: 5 Star | July 2019

    Teresa S Sister of Resident


About us

Read more about us and meet our friendly teams at both Newgate Lodge Care Home and Lowmoor Nursing Home.

About Us >

Get in touch

Get in touch and talk to our friendly team today.

    I agree to be contacted by telephone or email*