Frequently Asked Questions


How do I choose the right care home?

Deciding on the right care home is a huge decision, and it’s important to choose a care home that suits your unique requirements. Find out more about choosing the best care home, here.


What is the difference between residential care and dementia care?

For residents who are no longer able to live independently, residential care gives them a safe living environment and helps them with general care such as washing and dressing. Dementia care is a specialised form of care to cater with the unique demands and challenges of individuals living with the condition.


What is residential care?

Residential care provides a safe living environment for individuals who are no longer able to live independently. As part of our care package we can help residents with simple living tasks like cleaning, washing, dressing and general care.


What is nursing care?

Nursing care offers a higher level of supervision, and is suited for residents who have physical disabilities, have suffered a stroke or have ongoing medical conditions. Our qualified nurses are on duty 24/7 to ensure your loved one gets the care they need.


Can visitors eat at meal times with residents?

We can facilitate a meal with your loved one for a special occasion with a prior booking.


What is dementia care?

Dementia patients can have a multitude of symptoms, many of which need increased care and supervision. Our dementia care staff are highly trained specialists who have the experience to copy with the complications of illness.


What is a sensory garden?

A sensory garden is a safe outdoor space that stimulates all five senses. The calming environment is ideal for dementia residents to carefully explore in a beautiful area.


What happens if the needs of my loved one change?

We take a holistic approach to the care of our residents, and each individual has a tailored care package that suits their unique needs. Across our homes we offer a range of care including residential, nursing and dementia, meaning we can cater to resident’s changing needs.


When can I visit my loved one in their home?

We welcome visitors at anytime of the day however we do have protected mealtimes, which ensures our focus is on a relaxed and private dining experience for our resident’s. Might be worth mentioning that we are now having visitors at the moment due to coronavirus, however we can facilitate FaceTime calls with family members.


Can we bring furniture for resident’s rooms?

We encourage families to make their loved ones room person-centered with photographs and pictures as well as  personal furniture providing it fits in the room.


Where do I start to arrange my care?

If you’re looking to arrange care for you or a loved one then simply give our friendly team a call today and we’ll be more than happy to talk you through the next steps. Contact us at Newgate Lodge Care Home: 01623 622322 or Lowmoor Nursing Home: 01623 752288.


Is the food cooked fresh and local produce?

Yes all food is cooked fresh daily in our five star kitchen and locally sourced.


Can I visit your home to look around? 

Yes, we welcome visits to ensure that our care homes are the right fit. We understand how important it is to take time in making your decision, so we welcome prospective residents to visit at various times to see our accommodation, social events and more. Contact us at Newgate Lodge Care Home: 01623 622322 or Lowmoor Nursing Home: 01623 752288. We can offer visits to view the home providing it is a maximum of two people and full PPE is worn for the duration of the visit.