Frequently Asked Questions

"My husband and I have visited a resident since she arrived and have been very impressed by the care and support, she and other residents' receive. Although she is deaf and cannot speak she is never ignored and is included in things that can be difficult in her case. Residents seem relaxed and well cared for. It's like a big happy caring family. We have visited other care homes and this is certainly the best."

Rating: 5 star | August 2019

"A clean and up to date environment, always very welcoming, someone always available if we need to talk. Both my mother-in-law and father-in-law live in Newgate Lodge. My mother-in-law is upstairs and my father-in-law is downstairs. Both have their needs met really well and the staff have genuine care and respect for them both."

Rating: 5 stars | August 2019

"The manager and staff have gone way beyond the extra mile in duty of care for my brother and consideration of my circumstances that have required sensitivity and cooperation throughout and in the arrangements for his funeral today, for which I owe a great debt of gratitude to all staff past and present. Special thanks and commendation to the management on behalf of all family and friends."

Rating: 5 stars | December 2019

"My grandma has been at Newgate Lodge for a few years. It does not feel like a care home. It feels like Grandma's home. The staff love and care for the residents and do everything they can to make their stay as enjoyable and comfortable as possible. The residents are treated with dignity and care each and every day. The relatives are also made very welcome and we feel part of the family. I would have no hesitation in recommending Newgate Lodge Care Home."

Rating: 5 Stars | July 2019

"We required urgent care for my father in law. I went to look around. The home was clean and beautifully presented. The member of staff who took all the details was kind, professional and understanding. My father in law arrived the following day. A carer immediately advised that the dementia unit would not be appropriate so he lives downstairs and only sleeps upstairs in the dementia unit. The home manager is excellent and supportive of the difficulties between my husband and his brother. We can visit when we wish. There has been a marked improvement in improvement in both my father in law's physical and mental health."

Rating: 4.9 Stars | July 2019

"The improvements that have been made to there service is excellent. People are well cared for, staff super friendly and manager works hard all the time, even covering weekends. She is amazing and dedicated to the residents and staff team...Well done to all of you. You make a real difference to people's lives."

Rating: 5 stars | October 2019

"My brother is very happy to live here. He is well cared for and gets on well with everyone including the staff. I find all the staff very caring and always willing to help. All the staff are always pleasant when I visit. Myself being a carer for 28 years I would highly recommend this care home to anyone needing care."

Rating: 5 Star | July 2019

"Whilst visiting a family friend, the reception staff were very welcoming and the activities coordinator was very friendly. I noticed the staff were very attentive and caring and whilst I was sitting, I had a look through some photographs of the residents taking part in activities and I am amazed at how much is on offer. It is very comforting to know that such an effort is being made. Thank you."

Rating: 5 stars | October 2019

"My partner came to Lowmoor from hospital suffering from dementia. She has been a resident since December. She is well looked after, clean and the staff interact well with her. When I visit I am made to feel welcome and am given regular updates as to her wellbeing. Couldn't ask for anything else from all the care home team."

Rating: 5 stars | October 2019

"I have been visiting Lowmoor Nursing Home on a weekly basis for the last 2 years and find the home clean, homely and the staff very caring and friendly. The manager seems friendly and is always willing to talk through any problems concerning my brother-in-law. There is always some sort of activity going on, birthday party, afternoon tea, pancake day, Halloween etc. Anything to celebrate and they will do it. The residents love to join in the celebrations and those who are able, have a little dance. They even bring a singer in to entertain them. In my opinion, Lowmoor is a nice friendly home and I feel the residents are well cared for."

Rating: 4.5 stars | October 2019