Moving to a Residential Care Home

"A clean and up to date environment, always very welcoming, someone always available if we need to talk. Both my mother-in-law and father-in-law live in Newgate Lodge. My mother-in-law is upstairs and my father-in-law is downstairs. Both have their needs met really well and the staff have genuine care and respect for them both."

Rating: 5 stars | August 2019

"My grandma has been at Newgate Lodge for a few years. It does not feel like a care home. It feels like Grandma's home. The staff love and care for the residents and do everything they can to make their stay as enjoyable and comfortable as possible. The residents are treated with dignity and care each and every day. The relatives are also made very welcome and we feel part of the family. I would have no hesitation in recommending Newgate Lodge Care Home."

Rating: 5 Stars | July 2019

"My husband and I have visited a resident since she arrived and have been very impressed by the care and support, she and other residents' receive. Although she is deaf and cannot speak she is never ignored and is included in things that can be difficult in her case. Residents seem relaxed and well cared for. It's like a big happy caring family. We have visited other care homes and this is certainly the best."

Rating: 5 star | August 2019

"My brother is very happy to live here. He is well cared for and gets on well with everyone including the staff. I find all the staff very caring and always willing to help. All the staff are always pleasant when I visit. Myself being a carer for 28 years I would highly recommend this care home to anyone needing care."

Rating: 5 Star | July 2019

"We required urgent care for my father in law. I went to look around. The home was clean and beautifully presented. The member of staff who took all the details was kind, professional and understanding. My father in law arrived the following day. A carer immediately advised that the dementia unit would not be appropriate so he lives downstairs and only sleeps upstairs in the dementia unit. The home manager is excellent and supportive of the difficulties between my husband and his brother. We can visit when we wish. There has been a marked improvement in improvement in both my father in law's physical and mental health."

Rating: 4.9 Stars | July 2019