Questions to Ask Care Homes When Assessing for Loved Ones

Choosing the right care home for your loved one is a big decision. We’ve created a checklist to help you navigate this process, covering everything from first impressions to the quality of care.

What follows is an extensive and comprehensive list of questions to consider when choosing a care home. While it may seem overwhelming, remember that you absolutely don’t need to ask all of these questions during your visits. Instead, review the list and select the questions that are most relevant to your loved one’s specific needs, preferences, and values. This way, you can focus your conversations on the aspects of care that matter most to your family’s situation.

We’ll look at the layout of the home, how friendly the staff are, the activities on offer, and how well the care home can adapt to your loved one’s needs. It’s about finding a place where they’ll feel comfortable, safe, and part of a community.

Essential Questions to Ask When Visiting a Care Home

Asking the right questions when visiting a care home is crucial to ensuring your loved one receives the level of care they need. This care home checklist will give you peace of mind that you’ve covered all the important aspects during your care home visit.

First Impressions

• Does the care home present a warm and welcoming atmosphere?
• Are the premises and gardens well-kept?
• Do the interiors appear attractive and freshly decorated?
• Are the staff friendly and accessible?
• How does the care home manage odours?
• Is the lighting adequate and comfortable in various areas of the home?

Location and Accessibility

• Is the location of the care home suitable?
• Can it be easily accessed via public transport?
• Is parking available?
• Is the area around the care home noisy?
• What are the views like?
• Are shops and facilities nearby?
• Does the design accommodate everyone, including those with disabilities or illnesses?
• Is the care home wheelchair-friendly, with lifts and accessible toilets equipped with mobility aids?
• How does the care home manage emergency access and evacuations?
• Are there safe outdoor spaces for residents to enjoy?

Care Services

• What care services are offered?
• Do staff have specialised training?
• Are there facilities and equipment for those with disabilities or special needs?
• How frequently do external healthcare services (e.g., GPs, dentists) visit?
• What procedures are in place for medical care and medication management?
• Is there provision for family members to stay overnight in case of illness?
• How are personal care and support handled discreetly and respectfully?
• How does the care home personalise care plans for residents with complex health conditions?
• What is the ratio of staff to residents during the day and night?

Staff

• Are staff members available 24/7?
• Is there always a senior staff member on duty?
• How do staff engage with residents?
• Are privacy and dignity prioritised?
• How do staff personalise care for residents?
• Can staff accommodate language needs and cultural or religious preferences?
• How often is staff training conducted?
• How does the care home handle staff turnover and ensure consistency in care?
• Are there any measures in place to ensure staff wellbeing?

Daily Life and Social Activities

• Can residents personalise their daily routines and activities?
• Are choices available for personal hygiene and clothing?
• Is outdoor access available anytime?
• Do the staff seem attentive and engaged?
• Do residents have internet and phone access throughout the care home?
• Are activities and community visits organised?
• Can residents socialise in small groups?
• How does the care home accommodate the preferences of early risers or night owls?
• Are residents’ birthdays and anniversaries celebrated?

Accommodation

• What are your impressions of the bedrooms?
• Are en-suite or nearby bathing facilities available and accessible?
• Can residents customise their bedrooms?
• Are emergency call systems and adequate storage provided?
• Can pets be accommodated?
• Is resident privacy respected?
• How does the care home ensure the privacy and security of residents’ personal possessions?
• Are residents allowed to control the temperature in their own rooms?

Communal Areas

• Is there a variety of communal spaces?
• Are these areas easily accessible, including the garden?
• Do communal areas offer activities, TV, Wi-Fi, and quiet zones?
• Are they designed to encourage socialising?
• How does the care home ensure that communal areas remain inclusive for all residents, including those who may feel overwhelmed in social settings?
• Are there outdoor areas specifically designed for therapeutic or recreational activities?

Food and Dining

• What meal options are available, and can residents choose where to dine?
• Are dietary and cultural needs catered to?
• Is there flexibility in meal times and options for eating out?
• Can residents and visitors dine together?
• How does the care home accommodate unexpected dietary changes or preferences?
• Are family recipes or favourite meals of residents occasionally incorporated into the menu?

Activities

• Does the care home offer a range of activities tailored to individual interests and needs?
• Are residents encouraged to maintain hobbies and interests?
• Are there opportunities for residents to participate in community events and outings?
• How does the care home measure the success and enjoyment of activities?
• Are there opportunities for intergenerational interactions, such as visits from local schools or community groups?

Visiting and Participation

• Are visitors welcome anytime?
• Are overnight stays for visitors facilitated?
• Can visitors participate in outings and activities?
• How does the care home facilitate virtual visits for families living far away?
• Are there specific programs that encourage community involvement in the care home?

Fees and Contracts

• Is a trial period offered?
• What does the fee cover, and what are the terms for extra charges?
• Are the payment terms and fee adjustments clearly outlined?
• How transparent is the care home about potential additional costs that could arise?
• What support is available for families navigating the funding and financial aspects of care?

Safety and Security

• What safety and security measures are in place?
• How does the care home manage risk and ensure the safety of its residents, both on-site and during outings?
• Are families kept informed about safety protocols and resident well-being?
• What training do staff receive regarding dementia care and managing challenging behaviours?
• How does the care home ensure personal safety and dignity during personal care tasks?

Nursing Care and Medical Support Questions

When choosing a care home that provides nursing care, it’s a good idea to ask these additional questions to ensure the home is right for your loved one’s medical needs:

• What is the number of staff with nursing qualifications within the home?
• Is there a registered nurse on duty 24 hours a day?
• How does the care home manage complex medical conditions?
• What experience do the nursing staff have with specific conditions like dementia, Parkinson’s, or diabetes?
• How are medication reviews conducted and how often?
• What happens if a resident requires hospital treatment?
• How does the care home liaise with external healthcare professionals?
• What is the procedure for managing pain relief and monitoring its effectiveness?
• How are changes in a resident’s health communicated to family members?
• What end-of-life care provisions are available?

Questions About Residential Care and Daily Living

If you’re considering a residential home rather than a nursing home, these questions may help you understand what’s included in the residential care package:

• How does the care home support residents with their independence while providing necessary assistance?
• What level of care is available for help with daily activities like dressing, bathing, and mobility?
• Do carers have time to chat with residents during care activities, or is care rushed?
• Are residents given choices about when they receive personal care?
• How do staff respect residents’ dignity during personal care routines?
• What happens if a resident’s care needs increase over time?
• Is there a structured daily routine, or can residents choose when to eat, sleep, and participate in activities?
• How does the residential home differ from nursing care, and what would trigger a reassessment of needs?
• Are additional services like hairdressing, chiropody, or physiotherapy available on-site?
• Does the home provide escort services for external appointments?

Finding the Right Care Home: Additional Considerations

When choosing a care home, there are several other factors that can give you peace of mind about whether the home is the right fit for your loved one:

Care Needs Assessment and Person-Centred Care

• Has a comprehensive care needs assessment been carried out?
• How does the care home develop and review individual care plans?
• Can family members be involved in care planning meetings?
• How often are care plans reviewed and updated?
• How does the home ensure that all staff are familiar with each resident’s specific needs and preferences?
• What approach does the care home take to person-centred care?
• How does the care home balance safety concerns with residents’ right to make choices?

Quality of Life and Wellbeing

• How does the care home promote residents’ quality of life beyond basic care?
• Are there opportunities for residents to continue their interests and hobbies?
• Does the care home support residents to maintain connections with the wider community?
• How does the care home monitor and support residents’ emotional wellbeing?
• What measures are in place to prevent isolation or loneliness?
• How does the care home celebrate special occasions and cultural events?
• Are residents given the opportunity to contribute to the running of the home in any way?
• How does the care home support residents to maintain their identity and sense of self?

Care Home Fees and Financial Transparency

• Are care home fees all-inclusive or are there additional charges?
• How often are care home fees reviewed and what is the typical annual increase?
• What happens if a resident’s funding arrangements change?
• Are there different fee levels depending on the type of room or level of care?
• What exactly is covered in the basic fee and what incurs extra charges?
• How are fees calculated if a resident is temporarily away from the home?
• Is there a clear fee structure for additional services like hairdressing or chiropody?
• What deposit is required and what are the terms for its return?

Red Flags to Watch Out For:

Choosing a care home is a significant decision, and it’s natural to have concerns. While this checklist can guide you towards positive aspects, here are some red flags to watch out for during your visits:

• Unpleasant Atmosphere: Trust your gut feeling. Is the environment sterile, quiet, or lacking in warmth? Are there unpleasant odours lingering?
• Understaffing: A busy staff struggling to keep up with resident needs is a red flag.
• High Staff Turnover: Frequent staff changes can disrupt resident care and create instability.
• Unengaged Staff: Do staff seem rushed, dismissive, or lacking empathy towards residents?
• Poor Communication: Does the care home avoid answering questions directly or seem hesitant to provide information?
• Uncleanliness: Dirty common areas, unhygienic practices, or lingering odours raise hygiene concerns.
• Unmaintained Facilities: Broken equipment, leaking faucets, or poorly maintained gardens indicate a lack of attention to detail and could pose safety hazards.
• Limited Activities: A lack of stimulating activities or a rigid schedule can lead to boredom and decreased well-being.
• Disrespectful Care: Observe how staff interact with residents. Do they prioritise privacy and dignity? Do they use respectful language and avoid patronising behaviour?
• Unmet Needs: Do residents seem uncomfortable, uncared for, or have unmet hygiene needs?

If you encounter several of these red flags, it’s best to continue your search and explore other care home options. Remember, you’re looking for a place where your loved one feels safe, respected, and content.

Questions You Should Be Asking About the Care Home’s Staff

The care home’s staff will have the most direct impact on your loved one’s daily experience, so it’s crucial to ask the home about their team:

• What is the ratio of care staff to residents during the day and night?
• How are staff members trained and how often is training updated?
• What qualifications do the care home’s staff have?
• What is the staff turnover rate?
• Are agency staff used regularly, and if so, how does the home ensure consistency of care?
• How long have the management team been in their roles?
• What supervision and support do staff receive?
• How does the home ensure staff have sufficient time to provide personalised care?
• Are staff trained in specific areas relevant to your loved one’s needs (e.g., dementia care, sensory impairments)?
• How do staff accommodate individual preferences and routines?

Making Your Decision: Final Questions

Before making your final decision, you may like to ask these questions to give you peace of mind:

• Can you speak with current residents or their families about their experiences?
• Can you visit at different times of day, including mealtimes?
• What is the complaints procedure and how are issues resolved?
• How does the home involve residents in decisions about the running of the home?
• What happens if your loved one’s health deteriorates or their needs change?
• How does the home support new residents to settle in?
• Is there a trial period available?
• What notice period is required if circumstances change?
• How does the home maintain communication with families?
• What makes this particular care home stand out from others in the area?

We understand that this process can be overwhelming. Let the team at Lidder Care help! Our knowledge and compassionate approach will guide you every step of the way. Contact us to see if one of our locations (Lowmoor Nursing Home or Newgate Lodge) would be the perfect care home in Mansfield for your loved one.

Alternatively, you can speak to organisations to give you guidance on what to look for in a care home. We’ve outlined them here for you.

Organisation: Age UK

Website: https://www.ageuk.org.uk/ Phone Number: 0800 678 1602

Organisation: The Care Quality Commission (CQC)

Website: https://www.cqc.org.uk/ Phone Number: 03000 616161

Organisation: Which?

Website: https://www.which.co.uk/elderly-care Phone Number: There isn’t a dedicated elderly care line. For general Which? enquiries, you can use 029 2267 0000

Important Note: It’s best to contact your local council directly for the most up-to-date information and phone numbers for your area’s adult social care department. You can usually find them by searching online.

At Lidder Care, we’re dedicated to helping your loved one not just find a place to live, but a place where they can thrive.

FAQs

Q: What are important interview questions to ask when visiting a care home for a loved one?

A: When visiting a care home, it’s crucial to ask about staffing ratios, types of care provided, daily activities, meal options, and how individual needs are met. You may also want to inquire about safety measures, visiting policies, and how the care home safeguards residents’ dignity and respect.

Q: How can I find a care home that best suits my loved one’s needs?

A: To find the right care home, start by conducting a care needs assessment for your loved one. Research different types of care homes, create a care home checklist, and schedule visits to potential homes. Ask thorough questions during these visits and observe the environment and staff interactions to ensure it meets your loved one’s individual needs.

Q: What should be included in a care home checklist when choosing a care home?

A: A comprehensive care home checklist should include items such as staff qualifications, room sizes and amenities, cleanliness, available activities, medical care provisions, food quality, and visiting policies. It’s also important to check the home’s latest inspection reports and ask about their complaint handling procedures.

Q: How do I prepare for a care home visit?

A: To prepare for a care home visit, create a list of interview questions covering all aspects of care. Consider your loved one’s specific needs and preferences. Plan to observe daily activities, interact with staff and residents, and take notes. Don’t hesitate to ask for clarification on any points you’re unsure about.

Q: What types of care are typically offered in a nursing home or care home?

A: Care homes generally offer various types of care, including residential care, nursing care, dementia care, and respite care. Some homes may also provide specialised care for conditions like Parkinson’s or end-of-life care. It’s important to ensure the home you’re considering can meet your loved one’s specific care needs.

Q: What should I expect during the process of moving into a care home?

A: The process of moving into a care home typically involves a needs assessment, choosing a suitable home, financial assessment, and paperwork completion. The care home should provide a detailed care plan and help with the transition. It’s important to discuss what personal items can be brought and how to make the new environment feel more familiar and comfortable.

Q: How can I ensure that a care home will meet my loved one’s individual needs?

A: To ensure a care home meets individual needs, ask specific questions about how they tailor care plans, accommodate preferences, and handle special requirements. Inquire about staff training in relevant areas, such as dementia care if applicable. Observe how staff interact with residents and ask about opportunities for personalised activities and routines.

Q: What are some sample care worker interview questions I might hear if I’m considering a job in a care home?

A: If you’re interviewing for a care work position, you might be asked questions about your experience in care, how you handle challenging situations, your understanding of person-centred care, and your approach to maintaining dignity and respect for residents. The interviewer may also ask about your knowledge of safeguarding practices and how you would respond to specific care scenarios.